Galito Support

Galito is an app for learning European Portuguese (pt-PT). If you're running into an issue or have feedback, we'd love to hear from you.

Frequently Asked Questions

How do I create an account?
You can sign up with an email address, or sign in with Apple or Google. Your account keeps your streak, XP, hearts, and lesson progress synced across devices.

My progress looks wrong / didn't carry over.
Progress is tied to your account and synced automatically, so signing in with the same account on a new device should bring it with you. Make sure you're signed in with the same email/Apple/Google account you used originally — if progress still looks off, email us and we'll help sort it out.

The AI tutor ("Falar com o Galo") isn't responding.
The tutor feature requires a network connection. If it's still not working, try restarting the app.

Pronunciation practice isn't detecting my voice.
Make sure microphone and speech recognition permissions are enabled for Galito in your device's privacy settings, and that a Portuguese voice/language is available on your device.

How do I cancel my subscription?
Subscriptions are managed through the Apple App Store or Google Play, not through Galito directly — cancel or manage your plan from your Apple ID or Google Play account settings.

How do I delete my account?
Email us and we'll delete your account and all associated progress data. We're working on adding a self-serve option in the App.

I found a bug or have a feature request.
Email us at our support email with a description of the issue and, if possible, a screenshot.

Legal

See our Privacy Policy, Terms of Service, and Email Preferences.